Office administration SBA Essay

Statement of TopicTo determine the duties and responsibilities of the administrative protagonist at The Cable Department.OBJECTIVESThe objectives of this pouch areTo investigate the duties and responsibilities of the administrative assistant To determine the importance of the Administrative Assistant to the organization.Functions of the Cable DepartmentAt The Cable Department, the functions of an Administrative Assistant areto go for and tail assemblycel appointments on behalf of an executive and to greet the customer or potential business person in the most nice way.Abbott Village,West Farm,St Kitts.17 October, 2012Ms Judith HewletThe Administrative Assistant,The Cable Department,Church Street,Basseterre.Dear Ms Hewlet,I am a fifth form student of the Verchilds High school. In an effort to complete my School ground Assessment, I am writing this letter seeking permission to conduct an interview with you and also to do some observations of the Administrative Assistant. I would l ike to find step up the duties of the secretary and how his or her work benefits the business. I hope that you would grant me permission to have this interview. I would be extremely grateful as this would make it easier for me to complete my OfficeAdministration School Based Assessment Project. Thanks in advance for your cooperation.Yours sincerely,Tashaun Greenemethodological analysisThe instrument that the police detective used to gather the informationwas an interview. The researcher interviewed the Administrative Assistant on the 21st of October,2013 and save responses during the discussion. This instrument is used by beging an Ms.Hewlet in that specific business target questions whether memorial tablet to face or over the telephonewhich is relevant to the business to gather information. This instrument was chosen over others because more questions can be asked and the researcher may get a better understanding of the data. In addition, the interviewer can dish out questio ns that were not clearly understood by the respondent, this way is much more effective and faster in terms of getting the data.Five all-important(prenominal) questions1. What equipment do you use to complete your work?2. What are the duties in the business?3. What are the documents used in the business?4. What are the legislations that govern the business?5. Are at that note any health and safety rules?Schedule of ActivityDateActivityComments13/9/12The guidelines for the SBA was handed to the researcher from the teacher The teacher explained every function that should or should not be done in the SBA14/9/12The researcher started research on the first six tasks of the project A sometime(prenominal) student turn the project and put a few changes19/9/12I spoke with the secretary to seek her permission about the interview The secretary was pleased to answer and utter yes23/9/12The SBA was sent back to the researcher in an e-mailThe teacher right the project14/12/12The researcher was on job attachment to get pull ahead information about the project It was a success and all the information required was collect 21/12/12The interview was conductedIt was successful8/1/13The teacher ga on that pointd with students to ask about the job experience The students responded well, it benefited most of them21/1/13The SBA was sent to the teacherteacher made some adjustments to the SBA22/2/13The SBA was sent back to the researcher to be correctedThe researcher sent back the correction to the teacherRules and RegulationsLEGISLATIONOne legislation that governs the work place that the researcher had to be aware of is confidentiality, this simply means that whatever information is in the business place it should stay there and shouldnt be discuss among your peers, relatives or friends etc. The information should stay private. However, the researcher became aware of this legislation by the members onstaff.HEALTH AND SAFETYOne health and safety course session while carrying ou t this research project based on the workplace is the sign which reads wet radix. This sign prevents people from getting hurt by letting them know that danger can be ahead of them.STAFF RULEOne staff rule which the researcher had to comply with while carrying out the project is that there should be no use of cell phones while working. This is so because it may be a distraction or it may develop conflict between the customers and the staff member.ReportThe objectives of the project are to investigate the duties and responsibilities of the secretary and to determine the importance of the Administrative Assistant are to maintain upright working conditions and to use the basic software applications.BUSINESS FORMDATENAME OF DOCUMENT solve OF DOCUMENT19/12/12Internet User AgreementThe design of this document is to reckon that the customers agree to get the internet service and they will do whatever is required to get the service. 21/12/12The Cable FormThe purpose of this form is for t he customers to fill out to brighten whetherthey sine qua non to reconnect, disconnect, upgrade or downgrade their service.Cancelation FormThe purpose of this form to cancel the entire cable service. baron EQUIPMENTDATEEQUIPMENTPURPOSE OF EQUIPMENTSUITABILITY FOR TASKS27/12/12Photo Copying MachineThe purpose of this equipment is to copy the customers ID and any other document that is there for proof It is suitable to clarify whether the person is who they say they are 28/12/12Cash RegisterThe purpose of this equipment is for the customers to cave in their bill in which they owe or to make certain transactions It is suitable because this is the main thing that the customers come into the business to do and it will be benefiting the business because they will be getting gold 30/12/12PrinterThe purpose of this equipment is to keep a hard copy of the important information or information relevant to the business It is suitable to print stuff so there would be a hard copy so they will be sent out to consumers, for practice lettersBibliographyPerson listed21 December 2012, Basseterre, Labour Secretariat Administrative AssistantPublication careenS Finisterre, L Payne & J Reid (2004) Longman Office Administration for CXCAppendixFive important questions1. What is the equipment used in the business?2. What are the duties of the business?3. What are the documents used in the business?4. What are the documents used for in the business?5. What are the legislations that govern the business?6. Are there healthy and safety rules?7. Is the business a successful one?8. What are the benefits of the business?9. Are there any staff rules?